Terms and Conditions

Please review our policies to ensure a smooth and comfortable stay.

Arrivals and Departures

  • Check-in: Anytime (subject to room availability).
  • Check-out: 22 hours after check-in for daily rate. Staying beyond this is charged as a full 24-hour day.
  • Early check-in must be coordinated in advance.
  • Failure to check out after 4 hours beyond your booking period may be charged as one additional night.

Excess Charges

  • Studio: ₱200/hour | 15 kWh/day included, ₱16.00 per excess kWh
  • 1 Bedroom: ₱250/hour | 15 kWh/day included, ₱16.00 per excess kWh
  • 2 Bedroom: ₱300/hour | 20 kWh/day included, ₱16.00 per excess kWh
  • Water and electricity for monthly stays are billed based on consumption: Water – ₱60/m³, Electricity – ₱16/kWh

Reservation and Refund Policy

  • Daily: Minimum of 1 night
  • Weekly: Minimum of 2 nights (based on regular rate)
  • Monthly: Minimum of 2 nights (based on regular rate)
  • Security Deposits:
    • Daily: Amount equal to one night (refundable)
    • Weekly: ₱2,500/week (refundable)
    • Monthly: ₱10,000 (refundable)
  • Phone reservations must be settled within 24 hours.
  • Prices are in PHP and include government taxes.

Cancellation & Rebooking

  • More than 14 days before arrival: Refund minus 10% fee
  • Less than 14 days: No refund
  • Rebooking 14+ days before: 10% fee; less than 14 days: 15% fee
  • Rebooking or cancellation must be in writing and acknowledged by management
  • No-show: Full amount will be charged

Guest Policy

  • No smoking in all rooms (₱1,000 fine for violations).
  • No visitors allowed inside rooms.
  • No pets allowed. We kindly ask all guests to respect this policy for the comfort and safety of everyone.
  • Maximum Occupancy:
    • Studios (Studio / Studio Supreme): 2 persons
    • 1 Bedroom (all variants): 2 persons
    • 2 Bedroom: 4 persons
    • Children 9 years old and below stay free (not counted as occupants).
    • Children 10 years old and above are counted as one (1) occupant.
    • Each extra person is charged ₱350/night.
    Note: If your group exceeds the maximum, extra persons may be allowed at management’s discretion and will be charged accordingly for comfort and safety.
  • Management reserves the right to terminate a stay for behavior disturbing other guests.
  • Rooms must be vacated at the end of your booking period unless an extension has been coordinated with the front desk.

Property and Liability

  • TV remote and keys must be returned at check-out.
    • Key – ₱300
    • Keychain – ₱1,000
    • Remote – ₱500
  • Frederick’s Apartelle is not liable for guest injuries, theft, or loss of property unless due to gross negligence.

All terms and information are subject to change without notice. By checking in, you agree to be bound by these terms and conditions.

Terms & Conditions Version: 20250611-02